Sarawak Information Systems Sdn. Bhd. (SAINS) is a leading ICT systems integrator and digital solutions provider, wholly owned by the Sarawak State Government. Founded in 1991 to computerize state operations, it is headquartered along the Kuching-Samarahan Expressway.
SAINS serves as the digital partner for the Sarawak Government. Key details include:
- Digital Government Services: They developed and managed the Sarawak ID (now SarawakPass) single sign-on system for state government online services.
Core Solutions:
- SAINS provides enterprise-level IT services including Cloud Computing, Big Data Analytics, Cybersecurity, AI, and IoT for both public and private sectors.
Presence:
In addition to their main campus, they operate multiple regional offices across Sarawak, including locations in Miri, Sibu, and Sarikei.
Are you looking to use a specific Sarawak Government e-service (like eLASIS or SarawakPass), or are you interested in career opportunities at SAINS?
-Vacancy.png "jawatan kosong panas")
3 LATEST SARAWAK INFORMATION SYSTEM (SAINS) VACANCY
1. Technical Support Personnel
36-Month Fixed Term Contract | Sibu, Sarawak (CDS/2607/01) Full-Time Sibu
Closing Date: 31/07/2026
Job Purpose:
- To provide implementation, day-to-day operational support, and maintenance services for Information and Communication Technology (ICT), Extra Low Voltage (ELV), and Internet of Things (IoT) equipment, data communication systems, and servers to ensure service availability and optimal performance.
Key Responsibilities:
- Project Implementation & Site SupportSupport project implementation activities, including site surveys, delivery, installation, configuration, testing, and commissioning of hardware and software components.
- Travel to client sites, including remote areas, as required.
- Provide guidance to users on the operation of newly set-up systems.
- Technical Support & MaintenanceProvide technical support services, including problem identification, analysis, troubleshooting, repair, or replacement of damaged hardware.
- Perform proactive, preventive, and corrective maintenance for on-site equipment.
- Provide technical support for network connectivity and service monitoring.
- Network OperationsOperate and maintain networks to optimise performance.
- Liaise with internal and external service providers on support requirements or issues to ensure quality service delivery.
- Documentation & ReportingCollect data, maintain job records/logs, and prepare incident reports when required.
- Perform Board of Survey (BOS) processes.
- Continuous ImprovementKeep up to date with the latest technology.
:: Berminat bekerja sebagai pemandu lori
:: Kerjaya di Lembaga Lada Malaysia
:: Pelbagia Jawatan!! Penuh
:: Kerjaya di Lembaga Lada Malaysia
:: Pelbagia Jawatan!! Penuh
Academic Qualification:
- Diploma in Information Technology or related field.
Minimum Years of Experience:
- Minimum 1 year of relevant working experience.
Skills and Knowledge Required:
• Setup and Installation: Able to install hardware and configure appropriate software functions/settings according to specifications.
• Troubleshooting: Equipped with technical knowledge, inquisitiveness, analytical thinking, and problem-solving skills.
• Organisation and Time Management: Able to organise, schedule, and manage setup, maintenance, and troubleshooting activities effectively without disrupting others from completing their work.
Behavioural Attributes Required:
• Communication: Able to communicate effectively, listen actively, and follow instructions accurately.
• Goal Setting and Planning: Committed, well-organised, and able to prioritise work effectively.
• Empathy and Teamwork: Demonstrates integrity, high emotional intelligence, good teamwork, and a customer-centric mindset.
• Adaptability: Able to adapt and respond effectively to the changing demands of the organisation.
Ready to make an impact?
Submit your application today and play a key role in supporting project implementation, technical support, network operations, and service delivery that keep Sarawak moving forward.
Only shortlisted candidates will be notified. Thank you.
2. Technical Support Personnel
36-Month Fixed-Term Contract | Federal Territory of Labuan, Malaysia (CDS/2507/02)
Full-Time Labuan
Closing Date: 31/07/2026
Job Purpose:
To provide implementation, day-to-day operational support, and maintenance services for Information and Communication Technology (ICT), Extra Low Voltage (ELV), and Internet of Things (IoT) equipment, data communication systems, and servers to ensure service availability and optimal performance.
Key Responsibilities:
- Project Implementation & Site SupportSupport project implementation activities, including site surveys, delivery, installation, configuration, testing, and commissioning of hardware and software components.
- Travel to client sites, including remote areas, as required.
- Provide guidance to users on the operation of newly set-up systems.
- Technical Support & MaintenanceProvide technical support services, including problem identification, analysis, troubleshooting, repair, or replacement of damaged hardware.
- Perform proactive, preventive, and corrective maintenance for on-site equipment.
- Provide technical support for network connectivity and service monitoring.
- Network OperationsOperate and maintain networks to optimise performance.
- Liaise with internal and external service providers on support requirements or issues to ensure quality service delivery.
- Documentation & ReportingCollect data, maintain job records/logs, and prepare incident reports when required.
- Perform Board of Survey (BOS) processes.
- Continuous ImprovementKeep up to date with the latest technology.
Academic Qualification:
- Diploma in Information Technology or related field.
Minimum Years of Experience:
- Minimum 1 year of relevant working experience.
Skills and Knowledge Required:
• Setup and Installation: Able to install hardware and configure appropriate software functions/settings according to specifications.
• Troubleshooting: Equipped with technical knowledge, inquisitiveness, analytical thinking, and problem-solving skills.
• Organisation and Time Management: Able to organise, schedule, and manage setup, maintenance, and troubleshooting activities effectively without disrupting others from completing their work.
Behavioural Attributes Required:
• Communication: Able to communicate effectively, listen actively, and follow instructions accurately.
• Goal Setting and Planning: Committed, well-organised, and able to prioritise work effectively.
• Empathy and Teamwork: Demonstrates integrity, high emotional intelligence, good teamwork, and a customer-centric mindset.
• Adaptability: Able to adapt and respond effectively to the changing demands of the organisation.
Ready to make an impact?
Submit your application today and play a key role in supporting project implementation, technical support, network operations, and service delivery that keep Labuan moving forward.
Only shortlisted candidates will be notified. Thank you.
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3. Customer Service and Support (SNT/2607/04) Full-Time Kuching
Closing Date: 06/08/2026
About the Role
- We are looking for a Customer Service and Support team member to assist users of the S PAY GLOBAL app and PayBillsMalaysia services.
- In this role, you will be the first point of support for customers who need help with enquiries, service issues, applications, disputes, or follow-up matters. You will handle cases through phone calls, emails, chats, online channels, and walk-in interactions.
- This role is 24-month Fixed Term Contract and suitable for someone who enjoys solving customer issues, communicates clearly, and can stay calm when handling complaints or urgent matters.
What You Will Be Doing
- You will:Respond to customer enquiries through phone calls, emails, chats, online channels, and walk-in interactions
- Handle customer complaints, disputes, and service-related concerns in a professional manner
- Record customer interactions, support cases, and related transactions accurately
- Review and process customer applications and requests based on internal procedures
- Provide clear and accurate information on company products and services
- Follow up with customers to ensure cases and outstanding issues are properly resolved
- Work with internal departments to find solutions and follow through on customer cases
- Identify, escalate, and monitor issues that need further attention or support from other teams
- Stay updated on company products, policies, procedures, and service changes
- Share feedback with Management on repeated customer issues, service trends, and operational concerns
- Carry out other duties assigned by the supervisor from time to time
What We Are Looking For
- We are looking for someone who is:Courteous, patient, and service-oriented when dealing with customers
- Able to handle enquiries, complaints, and follow-up matters in an organised way
- Detail-oriented and able to maintain accurate records
- Able to multitask and respond with urgency when customer matters need attention
- Professional when handling sensitive or confidential information
- Comfortable working with different internal teams to resolve customer issues
- Willing to support walk-in customers, phone calls, emails, chats, and online enquiries
- Able to work beyond normal office hours when required to support operational needs
Minimum Requirements
- Minimum Diploma in Business Administration, Information Technology, Communications, or other related disciplines
- Minimum 3 years of relevant experience in customer service or support roles
- Relevant certification in customer service, contact centre operations, complaint handling, or support functions would be an advantage, but is not compulsory
Skills and Knowledge
- You should have:Good command of Bahasa Malaysia and English, both spoken and written
- Good computer skills, especially in Microsoft Office applications
- Basic understanding of customer service processes, record management, and administrative coordination
- Experience using customer support systems, ticketing systems, or case management tools would be an advantage
Authority and Decision-Making
- You will carry out customer service and support duties based on approved work processes, service standards, and escalation procedures.
- You will handle routine customer enquiries, provide service information, follow up on support cases, maintain records, and coordinate with relevant internal teams for issue resolution.
- Complex cases, disputes, or matters that require further review must be escalated to the Head of Operations or the relevant department.
Why This Role May Suit You
This role gives you hands-on exposure to customer support in digital payment services. You will work with real customer cases, support daily operations, and build practical experience in communication, problem-solving, case follow-up, and cross-department coordination.
If you are calm under pressure, organised, and enjoy helping customers get clear answers, this role may be a good fit for you.
HOW TO APPLY
Interested candidates may apply below.
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